Refund policy

Your satisfaction is our priority. If you're not fully satisfied with your purchase, we’re here to help.

🔁 Returns

We accept returns within 14 days of receiving your product.

To be eligible for a return, the item must:

unused and in the same condition as received

original packaging, with all included accessories

🚚 How to Request a Return

Please contact us at 📧 belora.on@gmail.com with your order number and reason for the return.

We’ll provide the return instructions and shipping address.

⚠️ Return shipping costs are the responsibility of the customer, unless the item is defective or was sent in error.

💸 Refunds

Once we receive and inspect the returned item, we will notify you of the return status.

If approved, your refund will be issued to your original payment method within 5 to 10 business days.

❌ Non-Refundable Items

Used items or those damaged due to misuse or signs of wear

Personalized or sale items (unless they are defective)

⚠️ Damaged or Defective Products

If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos and details.

We’ll resolve the issue as quickly as possible.